Refund Policy

Last Updated: April 2026

Zero Tolerance Policy: Any unauthorized chargebacks or payment disputes will result in an immediate and permanent ban of your Exones account and all associated licenses, without any possibility of appeal.

1. General Policy

At Exones, we specialize in the distribution of **Non-Tangible Digital Goods**. Due to the nature of our products, all sales are final. Once a license is generated and assigned to your account, we cannot rescind the access or recover the digital asset. Therefore, we do not offer refunds, exchanges, or credits of any kind.

2. Nature of Digital Goods

You acknowledge that you are purchasing a digital license for a Game Addon/DLC. By completing your purchase, you explicitly waive any right to any "cooling-off" period or return of funds. You are responsible for ensuring that your system meets the minimum requirements before purchasing.

3. Issues and Support

If you experience any technical difficulties in using the Software, our support team is available to assist you. However, technical issues, incompatibility after purchase, or game updates that temporarily disable the Software do not constitute grounds for a refund. We strive to provide updates as quickly as possible, but we offer no guarantees on specific timeframes.

4. Chargebacks and Disputes

Initiating a chargeback or payment dispute through your provider (e.g., PayPal, Stripe, credit card company) before contacting our support team is considered a violation of our Terms of Service. In such cases:

Your account will be permanently banned.
Your IP and HWID will be blacklisted across our network.
All information related to the transaction may be submitted to the relevant payment processor and legal authorities to combat fraudulent claims.

5. Changes to the Service

We reserves the right to modify, suspend, or discontinue any part of the Service at any time. Such changes do not entitle users to any form of refund or compensation.

6. Agreement to Terms

By completing your purchase on the Exones website, you confirm that you have read, understood, and agreed to this Refund Policy in its entirety.